Política de privacidad

Last updated: March 17, 2026

Lumoralife operates this store and this website, including the data, content, features, tools, products, and services to provide you, the customer, with a curated shopping experience (the “Services”). Lumoralife is powered by Shopify technology, which allows us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your personal information is collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean any data that identifies you or can reasonably be linked to you or another individual. Personal information does not include data that has been collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you. Depending on how you interact with the Services, where you live, and what is permitted or required by applicable law, we may collect or process the following categories of personal information — including inferences drawn from such information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.

  • Financial information including credit card numbers, debit card numbers, financial account information, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.

  • Account information including your username, password, security questions, preferences, and settings.

  • Transaction information including items you view, add to your cart, save to your wishlist, purchase, return, exchange, or cancel, as well as your prior transactions.

  • Communications with us including information you provide in your communications with us, for example when submitting a customer service complaint.

  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including information about your interaction with the Services, such as how and when you use or browse them.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information.

  • Automatically through the Services including information from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

  • From our service providers including when we engage them to enable certain technology or when they collect or process your personal information on our behalf.

  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Providing, personalizing, and improving the Services.
We use your personal information to provide the Services to you, including fulfilling our contract with you, processing your payments, managing your orders, remembering your preferences and items you are interested in, sending account-related notifications, processing purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, arranging shipping, facilitating returns and exchanges, enabling you to post reviews, and providing you with a personalized shopping experience, such as recommending products related to your purchases. This may include using your personal information to personalize and improve the Services.

Marketing and advertising.
We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online ads for products or services on the Services or on other websites, including based on items you have previously purchased, added to your cart, or other activities you have carried out on the Services.

Security and fraud prevention.
We use your personal information to authenticate your account, provide a secure shopping and payment experience, detect, investigate, or take action regarding potentially fraudulent, illegal, harmful, or malicious activity, protect public safety, and maintain the security of our services. If you choose to use the Services and register an account, you are responsible for keeping your login credentials confidential. We strongly recommend that you do not share your username, password, or other account information with anyone.

Communications with you.
We use your personal information to provide customer support, respond to your requests, deliver services effectively, and maintain our business relationship with you.

Legal reasons.
We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government authorities, as well as to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. Such circumstances may include:

  • With Shopify, vendors, and other third parties that perform services on our behalf (for example, IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).

  • With business and marketing partners to provide marketing services and show you advertisements. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to tell us not to share information about you for personalized advertising and marketing purposes based on your online activity with different merchants and websites. You may exercise your rights to opt out of such uses here.

  • When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction, such as a merger or insolvency proceeding, to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. To provide and improve the Services, the information you submit to the Services will be transmitted to and shared with Shopify and third parties who may be located in countries other than your own. In addition, to help protect, grow, and improve our business, we use certain enhanced Shopify features that incorporate data and information derived from your interactions with our store, with other merchants, and with the Shopify platform itself. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, with other merchants, and with the Shopify platform. In these circumstances, Shopify is responsible for processing your personal information, including responding to your requests to exercise your rights regarding the use of that information for these purposes. For more information about how Shopify uses your personal information and any rights you may have, you can review the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information here: Link to Shopify’s privacy portal.

Third-Party Websites and Links

The Services may include links to websites or other online platforms operated by third parties. If you access links directing you to sites not affiliated with or controlled by us, we encourage you to review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public areas — including information you share on third-party social media platforms — may also be viewable by other users of the Services and users of those third-party platforms, without limitation as to its use by us or by a third party. The inclusion of such links does not by itself imply any endorsement of the content of those platforms or of their owners or operators, except as expressly stated on the Services.

Children’s Data

The Services are not intended for use by children, and we do not knowingly collect personal information from minors under the applicable law in your jurisdiction. If you are the parent or legal guardian of a child who has provided us with personal information, you may contact us using the details provided below to request its deletion. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “absolute security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

The length of time for which we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, may apply only in certain circumstances, and in some cases we may deny your request as permitted by law.

  • Right of access. You may have the right to request access to the personal information we hold about you.

  • Right to deletion. You may have the right to request that we delete personal information we hold about you.

  • Right to correction. You may have the right to request that we correct inaccurate personal information we hold about you.

  • Right to data portability. You may have the right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and subject to certain exceptions.

  • Right to opt out of sale or sharing for targeted advertising. Depending on where you live, you may have the right to opt out of the “sale” or “sharing” of your personal information, or to object to the processing of that information for purposes considered “targeted advertising” under applicable privacy laws. You may exercise your rights to opt out of such uses here. Please note that if you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on your location, we will automatically treat this as a request to opt out for the device and browser you are using. If we are able to associate the device sending the signal with a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Control, you may visit https://globalprivacycontrol.org/. Other than the Global Privacy Control signal, we do not recognize other “Do Not Track (DNT)” signals that may be sent from your web browser or device.

  • Managing communication preferences. We may send you promotional emails, and you may opt out at any time by using the unsubscribe option included in our emails. If you opt out, we may still send you non-promotional emails, such as emails about your account or orders you have placed.

You may exercise any of these rights in the places indicated within the Services or by contacting us using the contact details provided below. For more information about how Shopify uses your personal information and about any rights you may have — including rights related to data processed by Shopify — you may visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your requests, as permitted or required by applicable law. Under applicable law, you may designate an authorized agent to submit requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request within a reasonable timeframe, as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details provided below, or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country where you live.

If we transfer your personal information outside the European Economic Area (EEA) or the United Kingdom, we will use recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses (SCCs) or any equivalent contract issued by the relevant UK authority, unless the transfer is to a country that has been recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last updated” date, and provide notice of changes as required by applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of your rights, please call us at [PHONE NUMBER], email us at niurisduranm@gmail.com